Why Playbooks?

Playbooks are a Solution to Many Waiting Area Problems . . .
We Get It, and We Can Help!

We see the same issues discussed over and over in professional forums regarding how to entertain kids in waiting areas because of pressure steadily building to remove traditional items like books, magazines, toys, crayons, markers, etc. Playbooks were created for YOU! We thought about all of these issues and developed a product so you don't have to reinvent the wheel! Playbooks are an easy decision for innovators wanting to get ahead of the curve in patient experience and infection control. Scratch-N-Color Wait-Time Playbooks™ are setting a new standard for medical and dental waiting areas. Don't be last to the playbook party, get started today! Want more details? Keep reading...

Proven Results

"We started using the Scratch-N-Color Wait-Time Playbooks this summer in an effort to improve patient satisfaction in our waiting rooms as measured by our Press-Ganey surveys. The first Press-Ganey survey since implementation measured a significant increase in patient satisfaction in the ED waiting area of our children's hospital, with a score in the 91st percentile, well above our historical average. We would highly recommend the playbooks to any medical facility looking for a way to boost patient satisfaction in their waiting rooms."
 
-  Our Lady of the Lake Foundation, Baton Rouge, LA  

Infection Control

  • Joint Commission (JCAHO) audits and Infection Control departments recommend removing items like shared books, magazines, and crayons from waiting areas.
  • Or alternatively, they recommend stringent, time-consuming, and costly cleaning procedures for shared items that must be documented and logged. Playbooks solve this problem and still give waiting kids something fun to do.
  • Playbooks are not shared. They are individually packaged and go with each patient from the waiting room to the exam room and then home.

Cleanliness

  • Many of you work in places that have spent a tremendous amount of time and money building a new children's facility or redesigning and refurbishing an old one. Playbooks can help keep your facilities looking brand new.
  • Ever tried cleaning crayon marks off of your walls, floors, and furniture? Playbooks eliminate the need for someone on your staff to worry about this.

Patient Satisfaction

  • Improving your patient experience and your patient satisfaction is paramount in the healthcare industry today. Hospitals and networks are hiring Chief Experience Officers to run new Patient Experience organizations all over the country. Playbooks are an easy way to make a significant and quick improvement in your waiting areas. Why wait?

Marketing & Brand Loyalty

  • Building your brand is about way more than logos or slogans, billboards or t.v. commercials. Building your brand is about the details, the special little things that you do for your customers that make them feel appreciated. The little things your competitors are not doing. Why not make playbooks one of your special things?
  • Waiting areas are the first impression you make on your customer. They should be inviting and an extension of who you are. Giving playbooks is like giving each of your customers an individual gift. It says, "We care about you, and we thought about your experience in our waiting areas and exam rooms."
  • For under $1 per child, playbooks are a tremendous marketing value. Given the enormous cost of conventional advertising on billboards, radio, and television, playbooks are a much more cost effective way to reach your customers directly, and actually help them during their stay, generating brand loyalty.

Cost Effectiveness

  • What is it costing you to clean crayon, marker, or ball-point pen marks off of your walls, floors, and furniture? Playbooks eliminate these costs.
  • Are you spending staff or volunteer time copying coloring sheets, organizing crayons, and/or ordering trinkets or stickers? Playbooks can greatly reduce or eliminate these costs.
  • Ordering playbooks in bulk can drastically reduce your unit cost per patient. When you order for several facilities within your network, you can save a lot of money. We can even store them for you and ship them to multiple locations on your schedule.

Fun

  • Plain and simple, playbooks are loads of fun and are not something kids see everyday.
  • There is just something about scratching a playbook and seeing colors and images magically appear that is wonderful for kids. It is also a tactile experience away from the digital world and something fun to do with a parent or sibling.
  • Oh yeah, and keep out of the reach of adults, because they love to scratch too!

Low-Tech . . .  and Proud of It!

  • Technology is pervasive. Our playbooks are decidedly low-tech and non-digital. Many studies now suggest that giving kids a break from digital stimuli is healthy and beneficial for their young minds. The tactile experience of scratching and discovering provides just such a break.